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Returns and claims

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RETURN POLICY

You can return the item during the period of 14 days.  In order to do it, first you have to fill the refund application and send it to us. Refund of the delivery will happen only if the full order is being returned. It is on the customer to pay the price for the returning delivery to the shop. Please send the filled refund application with the receipt and the item on the address below:

KANGU Katarzyna Skowerska
ul. Kościuszki 50/58
25 – 316 Kielce


CLAIMS

If the purchased item does not fit your needs, you have a right to make a complaint - claim form. Your complaint will be will be considered during the period of 14 days. You will be informed about the decision by your e-mail address or your telephone number. In case of the positive decision about the complaint, the faulty item will be exchanged for a new one or we will remove the defect.